Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat

Wahyuni, Hari and Erwantiningsih, Eni (2020) Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat. jurnal Manajemen dan Kewirausahaan Universitas Merdeka Malang, 8 (1). pp. 50-58. ISSN 2301-9093

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Abstract

This research aims to determine the effect of Intelligence Quotient (IQ), Emotional quotient (EQ) and workload to the quality of nurses' services at Puskesmas in Pasuruan. This type of research is quantitative research. The populations of this research are 80 nurses at Puskesmas in Pasuruan and all taken as a sample. The technique data analysis of this research is a multiple linear regression test. The result of this research indicates that the Intelligence Quotient (IQ) influences the quality of nurses' service in Pasuruan city, while the Emotional Quotient (EQ) and workload do not influence the quality of nurses in Pasuruan city Keywords: Emotional Quotient, Intelligence Quotient, Service Quality, Workload

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ekonomi > Manajemen
Depositing User:	MM Eni Erwantiningsih
Date Deposited:	27 Jul 2020 04:24
Last Modified:	27 Jul 2020 04:24
URI:	http://repository.unmerpas.ac.id/id/eprint/43

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